What We Collect
When you purchase a product from GreenMountainCoffee.com, we ask you to provide information required to fulfill your order. We do not require you to create an account to place an order... you may place an order as a Guest. You will need to provide your name, email address, phone, shipping address, and billing address in order to process an order. Additionally, should you create an account with us, we'll also require you to create a username and password.
What We Do With What We Collect
As a GreenMountianCoffee.com customer, your email address and phone number will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our customers -- promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. If you do not want to receive e-mail notification from us concerning special promotions, savings, events or other important information, simply use the "unsubscribe" link found in the footer of the email to change your preferences. Should you have questions about how we use your information, feel free to send us a message by visiting the Contact Us section of this Web site.
As you may know, we produce and mail a catalog several times each year. We send this catalog to many of our online customers because we'd like you to be aware of all the great new products that become available each season. If you would prefer not to ever receive catalog mailings from Green Mountain Coffee Roasters, please visit the Contact Us section of this Web site and indicate that you would like to be removed from our mailing list.
In keeping with common mail-order catalog practices, we occasionally participate in cooperative postal address list-sharing programs with similar carefully-screened companies that we believe might be of interest to you. If you would prefer not to ever receive such catalog mailings, please visit the Contact Us section of this Web site and indicate that you prefer not to have us share your postal mailing address with our partners. Alternatively, you can contact us at 1-888-TRY-GMCR (879-4627), and speak directly with a Customer Care representative who can update your account.
We also regularly aggregate our sales and market information based on our customers' purchases. We use this information to be certain that we are offering the right products at the right time. We like to understand what regions of the country buy more products from us, what products are the most popular, and generally how our business is doing. At no time is any personally identifiable information made available in these market aggregates.
At no time will we ever release your credit card information to anyone!
We do employ cookies (a cookie is a piece of data that is sent to your browser from a web server, and stored on your hard drive) to allow us to maintain products in your shopping cart as you explore various parts of our Web site. Cookies also allow us to know if you have visited our site before or if you are a first time visitor. This provides us with important marketing information and lets us know how we are doing at both attracting new visitors and maintaining relationships with our existing customers.
Cookies are required to place an online order with us. Should you wish to not accept cookies in your web browser, you may place an order with our Customer Care Center, at 1-888-879-4627.
Secure Online Ordering
We store all of the personal information you provide us when you create an account. If you place an order as a Guest, we store only the information we require to fulfil your order, and then we dispose of your information.
Your personal and credit card information is encrypted during transmission through our Secure Socket Layer (SSL), and maintained in a secure database that is not connected to the Internet. Our Web site security and fulfillment processes have been reviewed and approved by VeriSign, an independent security accrediting group. You will see the VeriSign Secure Site logo on our Web site, as well as a "lock" emblem on your browser when entering a credit card. They indicate that this is a secure Web site.