Where We've Been in FY '08

• Our core employee satisfaction metric — the percentage of employees agreeing with the statement that “Overall, this is a Great Place to Work” — rose from 85% in FY ’06 to 88% in FY ’08.
• We began developing a sustainable jobs model in our home state of Vermont, drawing on the work of Vermont Business for Social Responsibility and the Livable Jobs Toolkit. (see Sustainable Jobs for more details)
• We introduced “ePerformance,” a new performancemanagement program that streamlines employee planning and performance review. The program will help us improve our ability to generate shared goals, create clear development plans, and deliver more timely and useful feedback to employees.
• On average, full-time employees in our Specialty Coffee Business Unit received 49 hours of continuous learning and training.
• We hired internally for 19% of our posted positions, narrowly missing our goal of 20%.
• Building on the recognition we received in 2007 for Exceptional Support to the Vermont Refugee and Immigrant Communities, we partnered with the Vermont Refugee Resettlement Program to offer English as a Second Language in our Waterbury, VT, and Essex, VT, sites.